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Itae Policy & Conditions

Please ensure you have read and understand our Policies to booking an appointment with us. If you have further questions, please don't hesitate to get in contact with us.

Booking Policy

50% Deposits is required as booking fee to secure your appointment. If your Booking Fee is not received, your appointment will not be hold.

Cancellation/ Reschedule

We understand that things can come up, emergencies happen. We value your time, and we hope you value ours too. In the event you need to cancel/reschedule your appointment, please be sure to notify us no later than 48hours before your scheduled appointment. Failure to notify us in time will incur a cancellation fee, 50 % of the booked appointment.

Late To Your Appointment

We request that all clients come at least 10-15 minutes prior to the appointment. If you are running late, please do let us know and we will do everything we can to try and accomodate. However, please keep in mind that our appointments are back-to-back and your appointment may need to reschedule if you are more than 15 minutes late. Being over 15 mins late will result appointment automatically cancelled and will also incure a cancellation fee.

No Show

Please be advised that our salon has a no-show policy whereby any no-shows will be charged 100% of the booked appointment. 

Kids Safety & Guests

To ensure your kids safety and your experience is fully enjoyable, we ask that you attend your appointment alone. We limit our treatment rooms for the client and staff only. If you do require to bring a guest with you to the appointment, they are more welcome to wait in our waiting room until the duration of your appointment is completed.

Privacy

Customer information in our files is used to improve your service and send important messages as well as marketing communications. We DO NOT, under any circumstances, share this information with third-parties.

Right to Refuse

Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our staff, or can pose a threat to our business.

Health & Safety

The safety of our staff and clients is our utmost priority. Before making an appointment, please inform of any health condition including Allergies, Injuries, Infections, Medication etc, If you are feeling unwell, have a temperature or suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You may be asked to wear masks or get your temperature tested.

Refunds

Due to the nature of our service, NO REFUND shall be offered for change of mind on any service(s) or purchased of product/s. Once you have paid a deposit, you are committing to your appointment and the procedure. We do not provide refunds or accept opened or used products, and we are not liable for any client misuse of products.

Pricing

Our salon pricing may occasionally vary. For accurate pricing please request a complimentary in-salon consultation.

Payment

50% Deposits is required to book the following services: Cosmetic Tattoo, Facials, Skin Treatments or any other lengthy services. Existing clients with a no-show or cancellation history will also be required to pay deposits for any booking. Payment for all services can be made by cash, EFT (over the phone bookings), Visa and MasterCard. For your security, payments made by card will be required proof of ID. *EFTPOS, Visa and MasterCard will incur a [1%] surcharge.

Covid Safe

Due to the government guidlines, please be prepared to show your proof of vaccination or have a valid medical exemption upon check_in. We have a COVID-19 Safety Plan and are committed to keep you and our staff safe. If you are feeling unwell or experiencing any Cold like symtoms such as runny nose, coughing, sneezing, sore throat etc Please contact us immediately to reschedule your appointment.

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